1. For sales enquiries and general enquiries, kindly email us at firstname.lastname@example.org with your order number. Do allow us up to 48 hours to respond to enquiry emails.
2. The item as modeled may slightly different in terms of colour due to monitor’s resolution.
3. All prices stated on our website are in RINGGIT MALAYSIA (RM / MYR). All payments have to be made in RINGGIT MALAYSIA. Pricing is fixed and non-negotiable.
4. Please ensure you have selected the correct item in the correct colors before checking out as Juju Milky will not be able to amend your orders once they have been confirmed . Juju Milky will not be held liable in the event the wrong colors are selected, or if duplicate orders are placed and no exchanges or refunds will be allowed if wrong colors are selected.
5. Juju Milky is unable to combine orders which were separately made after it is placed. Please double check your order details before confirming the order.
6. For discount code, please ensure to input the code before checking out for discount to be valid. No refund will be made for orders where discount codes are not entered at point of purchase.
7. Please note that by adding items into your cart, it does not signify you have successfully purchased the items. Items is only secured upon submission of payment.
11. Upon payment verification, orders will be shipped out within 3 working days, otherwise will be informed if fail to post on the date.The courier will deliver the parcel within 2 working days after it has been processed for delivery. Tracking number will be update after delivered.
Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. In case of item defects, Incorrect item sent, please inform us by taking a snapshot of the defective area / item and send it to us to our email before we request for the item to be mailed back within 3 days from the item is upon received. Email after 3 days regarding to exchanges or returns will not be entertained. Defected items have to be mailed back to us within 7 working days from the feedback and kindly provide us the tracking number. Items should be returned new, unused, and with the original Juju Milky's packaging and invoice.